Terms of Service

Version: 1.0 Effective date: 24 September 2026 Last updated: 24 September 2026

Published in two languages. The Thai version above is the governing text; this English version is a convenience translation. In case of conflict, the Thai version prevails, except where the user's local law requires otherwise.

1. Acceptance

These Terms of Service (the "Terms") form a binding agreement between you (the "User", "you") and [ชื่อ-นามสกุลผู้พัฒนา], an independent developer acting as an individual (natural person) and not as a company ("we", "us"), governing the pawVerse application, the website at [https://pawverse.app], and all related services (the "Service").

By creating an account, signing in, or otherwise using any part of the Service, you confirm that you have read, understood and agree to be bound by these Terms and our Privacy Policy. If you do not agree, stop using the Service and uninstall the application.

If you use the Service on behalf of an organisation, you represent that you have authority to bind it, and "you" includes that organisation.

2. Definitions

• Service — the pawVerse applications on all platforms, the website, the API, and related features.
• Account — the user account you create to access the Service.
• User content — everything you create, upload or record in the Service: pet profiles, photos, health records, tasks and reminders.
• Task — an item you create to track pet care, either a todo (which can be marked complete) or a reminder (notification only).
• Experimental feature — anything labelled beta, preview, trial or "coming soon".

3. Eligibility

You may use the Service only if you: (1) are at least 20 years old or have otherwise reached the age of majority under the law applicable to you — a minor must have the consent of the holder of parental authority, who is responsible for that use; (2) have not previously had an account suspended or terminated for breach, unless we consent in writing; (3) are not a person or located in a country subject to applicable trade sanctions; and (4) provide accurate and current registration information.

4. Account and account security

4.1 Registration

You create an account with a working email address and a password, or (once available) through a third-party identity provider such as Google, Apple or Facebook. One person should hold one account.

4.2 Your responsibilities

• Keep your password and device secure and never share your credentials.
• Activity carried out through your account is treated as your own, unless you can show it resulted from a failure in our systems.
• Notify us immediately at [support@pawverse.app] and change your password if you suspect unauthorised access.
• Sign out when using a shared device.

4.3 Sessions

The Service stores authentication tokens on your device so you do not have to sign in repeatedly. We may expire tokens or require re-authentication for security reasons, and may end all sessions for an account after a password change or suspicious activity.

5. Scope of the Service and licence

5.1 What the Service does

Record and manage pet profiles, photos and health records; create tasks and reminders using the date, time of day and time zone you specify, including recurring tasks; view a daily overview and care history; and manage your profile and notification settings.

5.2 Licence

We grant you a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to install and use the Service on devices you own or control, for your personal, non-commercial use, for as long as you comply with these Terms.

For commercial use — a veterinary clinic, farm, pet hotel or boarding facility — contact [legal@pawverse.app] for a separate agreement.

6. Important — this is not veterinary advice

⚠️ Please read carefully

pawVerse is a record-keeping and reminder tool. It is not a medical or veterinary service.

1. Nothing in the Service constitutes diagnosis, treatment, prescription, or veterinary advice, and it is no substitute for consulting a licensed veterinarian.
2. Do not rely on the Service in an emergency. If your pet is unwell, injured or in distress, contact a veterinary clinic immediately.
3. All decisions about your pet's health, diet, medication, surgery or care are yours alone, and should be taken with veterinary advice.
4. Should AI-assisted features be introduced, their output may be inaccurate or incomplete and is subject to the same disclaimer.
5. We make no warranty as to reference information about breeds, nutrition or vaccination schedules shown in the Service; it is general information only.

7. Reminders and scheduling

7.1 How times are computed

Each task is computed from the due date, time of day and time zone you record. If you travel across time zones or change your device's clock settings, displayed times may differ from what you expect. Verify critical items yourself.

7.2 Limits on notifications — please read

We do not guarantee that notifications will be delivered, delivered on time, or delivered at all, because delivery depends on factors outside our control: your operating system's notification and battery-saving settings; network conditions and the push provider; and the device being switched off, the app being uninstalled, or its data being cleared.

Current status: push notifications are still in development and the backend does not yet send them. Your notification settings are stored and will take effect once delivery is enabled.

Do not rely on the Service alone for anything affecting your pet's life or health, such as timed medication. Always keep a backup reminder.

7.3 Recurring tasks

Recurring tasks are generated in advance as individual daily entries within a system-defined horizon. Edits and deletions may apply either to a single occurrence or to all future occurrences, depending on the option you choose at the time. Check the option before confirming: deleting "future occurrences" cannot be undone.

8. User content

8.1 Ownership

Your content remains yours. We claim no ownership of the pet data, photos or records you create.

8.2 Licence you grant us

Solely to operate the Service for you, you grant us a non-exclusive, royalty-free, worldwide licence to store, copy, process, resize, transcode and display your content only as necessary to provide the Service, back it up and keep it secure. This licence ends when you delete the content or close your account, subject to the deletion timelines in section 8 of the Privacy Policy.

We do not use your content for advertising, do not resell it, and do not use it to train AI models unless you give separate, explicit consent.

8.3 Your responsibility for content

You warrant that content you upload is yours or lawfully used; does not infringe copyright, trade marks or other rights; contains no other person's personal data without permission (for example, photos clearly showing someone's face); and is not unlawful, violent, obscene, or depicting animal cruelty.

8.4 Keep your own backups

Although we back up data as part of normal operations, you should keep your own copies of important records. We do not guarantee that lost data can be fully recovered.

9. Prohibited use

You must not: (1) use the Service unlawfully; (2) access another user's account, data or systems without authorisation, or attempt to bypass authorisation checks; (3) reverse engineer, decompile or disassemble the Service except where the law expressly allows; (4) use bots, scripts or automated means to scrape data or mass-create accounts; (5) send abnormal request volumes or conduct denial-of-service attacks; (6) upload malware or harmful code; (7) store other people's sensitive personal data or data subject to special legal protection; (8) remove or alter proprietary notices; (9) rent, resell, sublicense or provide the Service to third parties without our written permission; (10) impersonate anyone or misrepresent yourself; or (11) use the Service to commit or promote animal cruelty.

Any of the above is a material breach and may lead to immediate suspension or termination under section 12.

10. Intellectual property

The Service, its software, source code, interface, design, illustrations, icons, the "pawVerse" name, logo and all trade marks belong to us or our licensors and are protected by copyright, trade mark and other intellectual property laws. These Terms transfer no intellectual property rights to you beyond the limited licence in section 5.2.

Feedback. If you send us suggestions or improvement ideas, we may use them without obligation or compensation, without you losing any pre-existing rights in them.

Third-party software. The Service may include open-source components governed by their own licences, which prevail over these Terms for those components only.

11. Fees and payment

11.1 Current status

The Service is currently offered free of charge. We reserve the right to introduce paid features or plans in future on at least 30 days' notice; features you currently use for free will not be charged retroactively.

11.2 Paid plans (effective if and when introduced)

Prices, billing cycles and included benefits are shown before you confirm a purchase; prices are shown inclusive or exclusive of VAT as stated at checkout (the developer is currently an individual and not VAT-registered); subscriptions renew automatically for the same period until cancelled; you may cancel renewal at least 24 hours before the renewal date through the app store account settings you purchased with; and cancellation takes effect at the end of the paid period, which you may continue to use in full.

11.3 Refunds

Refunds are governed primarily by the policy of the store where you purchased (Apple App Store or Google Play). Beyond that, we will consider a fair refund where the Service is materially defective, and we comply with any statutory cancellation rights consumer law gives you.

11.4 Failed payment

If a charge fails, we may suspend paid benefits until payment is completed. Your data will not be deleted for this reason alone, but subscriber-only features will be disabled.

12. Term and termination

12.1 Term

These Terms take effect when you create an account or first use the Service and continue for as long as you hold an account or use the Service, until terminated under sections 12.2–12.4 (the "Term").

If you subscribe to a paid plan, that plan's own period (monthly, annual or otherwise) is as stated at purchase and renews under section 11.2, without affecting the Term of these Terms, which covers all use of the Service.

12.2 Termination by you

You may end this agreement at any time by ceasing to use the Service and uninstalling the app, or by requesting account closure and data deletion at [privacy@pawverse.app] or [support@pawverse.app].

Current status: the app does not yet offer a "delete account" button in settings, so please request it by email. We will process the request within 30 days of verifying your identity.

Uninstalling the app alone does not delete your account or your data.

12.3 Suspension or termination by us

If you consider a suspension unfair, you may appeal to [legal@pawverse.app]; we will review within 30 days.

12.4 Effect of termination

On termination for any reason: (1) the licence in section 5.2 ends immediately and you must stop using the Service; (2) access to your account and user content through the app ends; (3) grace period — we retain your data for a further 30 days so you can change your mind or request a copy, after which it is deleted or anonymised per section 8 of the Privacy Policy; (4) media files are deleted within 90 days of permanent deletion; (5) data in backups may persist for up to a further 90 days before being overwritten; and (6) where you have prepaid and termination results from our fault, you are entitled to a pro-rata refund of the unused period — where termination results from your breach, no refund is owed unless the law requires one.

12.5 Survival

Sections 8.1 (ownership), 10 (intellectual property), 12.4 (effect of termination), 14 (disclaimer), 15 (limitation of liability), 16 (indemnity), 20 (governing law and disputes) and 22 (miscellaneous) survive termination to the extent their nature requires.

13. Availability, changes and experimental features

The Service is built and maintained by one individual developer, so support replies and fixes take a reasonable time — normally a reply within 7 business days. We aim for continuous availability but offer no service-level guarantee for free users. We may pause the Service for maintenance, updates or fixes, giving notice where practicable. We may add, change or withdraw features; for the withdrawal of a significant feature we will give at least 30 days' notice. Experimental features (beta, preview, "coming soon") are provided as-is, may be defective, changed or withdrawn at any time, and carry no warranty. As at the last-updated date, the following are not fully enabled: third-party sign-in, push notification delivery, social features (statistics display as 0), and in-app data export and account deletion.

14. Disclaimer of warranties

To the fullest extent permitted by law, the Service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind, express or implied, including fitness for your particular purpose; accuracy, completeness or currency of information; uninterrupted or error-free operation; complete security against attack; or timely and complete delivery of notifications (see section 7.2). This does not affect non-waivable consumer rights you may have.

15. Limitation of liability

To the fullest extent permitted by law:

1. We are not liable for indirect, special, consequential or punitive damages, including lost profits, lost opportunities or data loss.
2. We are not liable for loss arising from (a) relying on the Service instead of veterinary advice; (b) a notification not being delivered or being delayed; (c) acts of third parties; or (d) your failure to keep your account secure.
3. Our aggregate liability for all claims arising out of or relating to the Service is limited to the greater of (a) the fees you actually paid us in the 12 months preceding the event, or (b) THB 1,000.

Important exceptions. These limits do not apply to liability arising from our wilful misconduct or gross negligence, death or personal injury caused by our negligence, breach of data protection obligations, or any liability that may not be limited or excluded by law. Where a jurisdiction does not permit certain limitations, they apply only to the extent permitted.

16. Indemnity

You agree to indemnify and hold harmless the developer, anyone the developer authorises, and our service providers from claims, damages, penalties and reasonable costs (including legal fees) arising from your breach of these Terms or applicable law, your user content (including infringement of others' rights), or your use of the Service in a manner prohibited by section 9. We will notify you of any such claim without undue delay and cooperate reasonably in the defence. This section does not apply where consumer protection law prohibits it.

17. Force majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, epidemics, power or telecommunications failures, cloud provider outages, large-scale cyber attacks, or government orders.

18. Changes to these Terms and notices

We may amend these Terms from time to time and will update the "last updated" date. Material changes — introducing fees, changing liability terms, or changing governing law — will be notified at least 30 days in advance by email or in-app notice. Continuing to use the Service after the effective date constitutes acceptance; if you do not accept, you may terminate under section 12.2 before that date. Notices from us are deemed received when sent to your registered email or displayed in the app; you must keep your email address current. You may contact us at [legal@pawverse.app] or the address in section 23.

19. Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign ours to a company the developer later incorporates, or to another successor operator, on at least 30 days' notice to you and without reducing your rights under these Terms.

20. Governing law and dispute resolution

1. These Terms are governed by and construed under the laws of the Kingdom of Thailand, without regard to conflict-of-law rules.
2. Pre-action step: the parties will attempt good-faith negotiation for at least 30 days after one party gives written notice of a dispute.
3. Failing that, [ศาลที่มีเขตอำนาจ] has jurisdiction.
4. Consumers: if you are a consumer, section 20.3 does not deprive you of the right to bring proceedings in the courts of your domicile or to rely on the consumer protection law of your country of residence.
5. EU/UK users: these Terms do not affect mandatory consumer protection rights in your country of residence, and you may use any online dispute resolution mechanism your national authority provides.
6. Disputes are to be brought individually and not as a class action, to the extent permitted by law.

21. Additional app store terms

If you downloaded the app from the Apple App Store, the following additional terms apply and prevail on those points: these Terms are between you and us only, not Apple, and Apple is not responsible for the app or its content; Apple has no obligation to provide maintenance or support; if the app fails to conform to an applicable warranty you may notify Apple for a refund of the purchase price (if any), and Apple has no further obligation; Apple is not responsible for claims relating to the app, including product liability, legal non-compliance and consumer protection claims; we, not Apple, are responsible for investigating and defending third-party intellectual property claims; you represent that you are not located in a country subject to US embargo and are not on a US prohibited-party list; and Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

If you downloaded the app from Google Play, the Google Play Terms of Service also apply.

22. Miscellaneous

Severability — if a provision is invalid or unenforceable, the rest remains in force and the provision is interpreted as closely as possible to its original intent. No waiver — failure to exercise a right on one occasion is not a waiver of it later. Entire agreement — these Terms, with the Privacy Policy and referenced documents, are the entire agreement about the Service and supersede prior understandings. Relationship — these Terms create no agency, partnership, joint venture or employment relationship. Language — the Thai version governs; this English version is for convenience. Headings — headings are for reference only and do not affect interpretation.

23. Contact